What changed today

Today we cleaned up the Week 4 agent workflow so that missing fields and missing documents follow one unified product flow.

Previously, the system treated these as separate cases:

• Missing evidence → create a follow-up draft and pause review.
• Missing extracted fields → ask clarification, but without a complete follow-up/reopen workflow.

This created a gap for cases like missing policyNumber, where the agent knew the field was missing but the product did not clearly guide the user through resolving it.

The new design introduces a single Information Request workflow.

Core design update

Missing evidence and missing extracted fields now both become an Information Request Draft.

The request can contain:

• missing documents/evidence,
• missing field values,
• or both.

Examples:

• Missing claimForm → request document.
• Missing policyNumber → request policy number or supporting policy schedule/claim form.
• Missing FIR number + police report → request both field value and document evidence.

Why this change was necessary

The old flow was incomplete for missing mandatory fields.

A reviewer or claimant should not be asked vague questions like “why was this field not provided?” Instead, the system should ask for the exact missing information and acceptable ways to provide it.